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IVR Hell Solved

I think everyone has at least one horror story about navigating through an Interactive Voice Recognition (IVR) menu over the phone. You know what I am referring to...those “Press one for this, press two for that”. One example of the miserable part about these systems is when you have to listen through the entire thing only to find out that the option you need isn’t an option at all –OR- when someone (usually my kids) talks to you during the recording and you miss some options (most likely the one that you needed!), so you have to listen to the entire announcement again. This, my friends, is IVR hell. Well I just stumbled upon a company that is addressing IVR hell head on, and with a whole bunch of ingenuity mind you…

Fonolo has created a novel concept. They have transcribed the menu prompts of the major destinations – meaning they created a visual tree of the IVR menu structure, and you can navigate it online via clicking through the options. Then you input all the information necessary. Once all the inputs are registered by Fonolo from you, then Fonolo will place the call and automatically get you to the point that you need to be in the IVR menu. This point may end up being on hold for a human, but just think of all the time you have saved just getting to that point.

Adam "voiploser" Uzelac

DISCLAIMER: The comments here are mine only. They don't necessarily reflect intelligence, refined thoughts, or anything that the reader should take too seriously. Should the reader expect a polished thought process in the content addressed here, then a strong dose of medication should be prescribed to address that misconception.