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Look for Advanced Solutions are an Art (Part 4 - Billing)

gxnorm's picture

Jules,

You are right from a customer experience perspective, billing (as well as contracted performance) are the only daily operational experiences that a customer has in sizing up a good service provider.

I’ve taken your guidance and will follow my deep dive into maintenance this week with a final chapter on Advanced Solutions as it relates to billing.

Thank you!

gxnorm – Sun, 2006 – 11 – 05 19:59

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