IP Convergence: Beyond VoIP, Beyond Cost Savings

Hey Norm,

It may be a toss up between maintenance and billing in terms of importance.  Granted, without maintenance, billing is a non-starter, but in Canada, I'm finding that there isn't a single service provider who can provide an accurate bill with any level of consistency.  It's the one true gripe from customers, and they've grudgingly accepted that it's just never going to happen for them. Telcos and service providers all agree, their billing systems are a mishmash of a dizen different acquisitions, and have all but given up on trying to fix it.  Instead, they invest millions in adding customer service folks to smooth the ugly errors of the invoice.

;-)

cheers,
jules