Customer Experience
Mbps and the Military: Going above and beyond the call of duty, a lesson in customer service
It’s Memorial Day weekend, and while a lot of folks are celebrating the unofficial start of summer with BBQs and time away from work, many are also remembering and thanking military service members for their sacrifice. As a former marine, the holiday always brings to mind my fellow brothers and sisters who have served in the military, my time serving as well as what I learned while serving. One of the most important things I gained in the military is commitment - commitment to the mission, to your team and to doing your absolute … [Read More...]
Collaboration and Conversation
Five Ways To Deliver Constructive Criticism Using Unified Communications
As our workforce at Level 3 continues to become more geographically diverse, one of the issues that I find myself sometimes faced with is how to provide “constructive criticism” across a span of a couple of thousand miles. There are email etiquette guidelines to help us remember that TYPING IN ALL CAPS IS NOT A GOOD THING. But none of those guides ever explained how to provide criticism over instant messaging. And now we have so many other ways to communicate. As a graduate of an old school U.S. Army boot camp, I know that nothing is … [Read More...]
CDN Federation
CDN Federation and Interconnection: Our Perspective
The interconnection of content delivery networks (CDNs) is currently a hot topic. Several network operators are pursuing a goal of establishing a federated content delivery infrastructure between their respective networks. Network equipment vendors have jumped into the space and are starting to … [Read More...]
Internet TV
Let Quality Decide: Internet vs Traditional TV
TV over the Internet isn’t the future, it’s here. In just the past few days, it was announced that one of the web’s subscription streaming services is now outpacing its TV subscription counterparts. But what about user experience? Isn’t Internet viewing sub-par to the traditional TV … [Read More...]
Healthcare and Insurance Providers
Attracting and Retaining Subscribers: A Guide for Payers
Health insurance companies (payers) are mostly optimistic about how massive changes brought on by the Affordable Care Act (ACA) will affect their business. There is no doubt that collaborating with Health Insurance Exchanges (HIX), implementing ICD-10 codes, and squeezing budgets to meet MLR … [Read More...]
